Refund Policy

Here is the complete, updated Refund Policy for beautyhut.uk featuring your dedicated support email (info@beautyhut.uk):

Refund Policy

At BeautyHut, customer satisfaction is paramount. This Refund Policy outlines your rights regarding refunds, cancellations, and returns when purchasing products from www.beautyhut.uk.

1. 14-Day Cancellation & Refund Right (“Cooling-Off Period”)

Under the UK Consumer Contracts Regulations, you have the statutory right to cancel your order and request a refund within 14 days of receiving your items.

• Notification Window: You must notify us of your intent to cancel within 14 calendar days from the date of delivery.
• Return Window: Once you have notified us, you have an additional 14 days to send the items back to our warehouse.

2. Hygiene Exemptions & Returned Item Condition

Due to strict health and hygiene standards applicable to beauty, skincare, and cosmetics products:

• Eligible Returns: Unwanted items can only be refunded if they are unopened, unused, in their original condition, and with all protective seals intact.
• Ineligible Returns: We cannot accept returns or grant refunds for opened, unsealed, or tested skincare, cosmetics, brushes, or hygiene-sensitive items unless they are faulty or damaged.
• Diminished Value: If returned goods arrive back damaged or degraded beyond what is necessary to inspect them, we reserve the right to reduce your refund amount accordingly.

3. Damaged, Defective, or Incorrect Goods

If you receive a product that is damaged, defective, or not as described, your purchase is protected under the UK Consumer Rights Act 2015:

• 30-Day Right to Reject: You are entitled to an immediate full refund if you report a faulty item within 30 days of delivery.
• Reporting: Contact us at info@beautyhut.uk within 48 hours of delivery with your order number and clear photos of the damage or defect.
• Return Shipping & Full Refund: If the item is confirmed faulty, we will cover the return delivery costs and issue a 14-day full refund (including standard initial delivery charges).

4. How Refunds Are Processed

• Processing Timeframe: Approved refunds will be processed within 14 days of receiving the returned goods at our warehouse or receiving proof of return dispatch (whichever is earlier).
• Original Payment Method: Refunds are credited strictly back to the original payment method used during checkout (e.g., Visa, MasterCard, PayPal, Apple Pay, Klarna).
• Delivery Fee Refunds: If you cancel a complete order within the 14-day cooling-off period, we will refund standard delivery costs. Enhanced delivery costs (e.g., Next-Day or Express services) are non-refundable beyond the standard shipping rate.

5. Non-Refundable Items

Unless faulty, the following items are strictly non-refundable:

• Opened or unsealed beauty, skincare, and hygiene products.
• Gift cards or downloadable digital content.
• Customized or personalized items.

6. How to Request a Refund

1. Send an email to info@beautyhut.uk with the subject line “Refund Request – [Order Number]”.
2. State the item(s) you wish to return and the reason for the refund request.
3. Package the items securely in their original packaging and dispatch them to the address provided by our support team.
4. Obtain and retain a proof of postage receipt until your refund is processed.

7. Contact Us

For any queries regarding refunds, returns, or order cancellations:

• Email: info@beautyhut.uk
• Address: BeautyHut UK, [Insert Registered Business Address], United Kingdom