Privacy Policy

BeautyHut values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.beautyhut.uk (the “Site”) or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Site:

• Personal Information Provided Directly by You:
  • Contact Details: Name, email address, postal address, and telephone number.
  • Order & Transaction Details: Delivery address, billing address, payment confirmation, and details of products purchased.
  • Account Details: Username, password, security questions, and preferences.
  • Customer Support: Information you provide when contacting customer service or filling out website forms.
• Usage Data Collected Automatically:
  • Technical Data: IP address, browser type, operating system, device details, and network connection.
  • Interaction Data: Pages viewed, duration of visits, referring links, and browsing patterns collected via cookies, pixels, and similar technologies.

2. How We Use Your Information

We process your personal information for the following business and contractual purposes:

• Order Fulfillment: Processing payments, managing orders, arranging delivery, handling returns, and managing customer accounts.
• Customer Communication: Responding to inquiries, sending transactional updates, and handling support requests.
• Marketing & Promotions: Sending newsletters, special offers, and tailored marketing communications (where consented to or permitted by law).
• Site Improvement & Analytics: Monitoring website usage trends and optimizing overall store functionality.
• Security & Fraud Prevention: Protecting our Site and operations against unauthorized, illegal, or fraudulent activity.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to store and retrieve information about your interactions with our Site:

• Essential Cookies: Necessary for basic website operations, such as shopping cart functionality and user authentication.
• Performance & Analytics Cookies: Help us understand how visitors interact with the store to improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage or disable cookies through your browser settings, though doing so may limit your access to certain website features.

4. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties under the following conditions:

• Service Providers & Vendors: Web hosting providers (e.g., Shopify), payment processors, courier and fulfillment services, IT, and marketing analytics partners.
• Legal Compliance: To comply with applicable legal obligations, court orders, subpoenas, or enforcement requests by regulatory authorities.
• Business Transfers: In connection with a corporate merger, acquisition, reorganization, or sale of business assets.

5. Data Security and Retention

• Security: We employ industry-standard administrative, technical, and physical security measures to safeguard your personal data. However, no internet transmission or electronic storage method can guarantee 100% security.
• Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with statutory retention laws, resolve legal disputes, and enforce our agreements.

6. Your Legal Rights (UK GDPR)

Under UK Data Protection law, you have specific rights regarding your personal information:

• Right of Access: Request access to the personal data we hold about you.
• Right to Erasure: Request the deletion of your personal data under certain conditions.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Restrict or Object: Limit or object to how we process your data, including direct marketing.
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
• Withdrawal of Consent: Withdraw your consent to data processing at any time where processing relies on consent.

To exercise any of these rights, please contact us at info@beautyhut.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.